FAQ'S

Frequently Asked Questions (FAQs)

Welcome to the Style Clave FAQ section. Below you'll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.

1. Where do you ship?

We currently ship to addresses within the United Kingdom only.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the UK — no minimum purchase required.

3. Which shipping carrier do you use?

We ship all orders using standard UK couriers (e.g., Royal Mail, Hermes, Evri, etc.).

4. How long will it take to receive my order?

  • Processing Time: 1–3 business days

  • Transit Time: 4–7 business days

  • Total Delivery Time: 5–10 business days

  • Order Cut-Off Time: 05:00 PM (UK Time)

Orders placed after 5:00 PM or on weekends/holidays will be processed on the next working day.

5. How can I pay for my order?

We currently accept payments:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Maestro
  • Diners Club

  • All payments are processed in GBP (£).

6. Can I track my order?

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email that may include tracking details depending on the courier used.

7. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible at support@styleclave.com.
We cannot guarantee changes after your order has been processed or shipped.

8. What is your return policy?

You can return eligible items within 30 days of delivery. Items must be unused, unwashed, and in their original condition.

  • If the return is due to a customer error (e.g., wrong item ordered), the customer is responsible for return shipping costs.

  • Once the return is approved, refunds are issued to your original payment method within 10 business days.

For full details, visit our Return & Refund Policy.

9. Do you offer exchanges?

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

10. How can I contact customer support?

You can reach our support team via:

Still have questions? Feel free to get in touch — we're here to help!